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TA-Q-BIN Time ServiceParcels accepted by the evening are delivered by 10:00am the following morning.
We ensure speedy and on-time delivery by using a variety of shipping methods such as air freight.The deadline for accepting parcels, and the time and date that can be specified will vary depending on the area.
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The deadline for accepting parcels, and the time and date that can be specified will vary depending on the area.
Delivery times also vary depending on which day of the week the parcels are accepted (e.g. on weekends). For more information, please contact your nearest Yamato Transport Sales Office.
TA-Q-BIN Time Service may use aircrafts to ship to distant areas.
We cannot send dangerous items which are prohibited by the Civil Aviation Act or items which cannot be sent by regular TA-Q-BIN via air.
For more information, please refer to "Dangerous items which cannot be shipped by air freight."
100 JPY discount per parcel60 JPY discount per parcelUp to 15% discount off shipping rates
Please write the detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
Please write the detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
Waybills can be obtained at nearby Yamato Transport Sales Offices. TA-Q-BIN Waybill Printing Service (Japanese Only), where a Sales Driver brings a printed waybill at the time of pickup, can also be used.
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
0120-17-9625
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
| Inquiry | Business hours | Menu number | Procedures |
|---|---|---|---|
|
Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
1 |
| 1. Enter waybill number | Please enter the waybill number. |
|---|---|
| 2. Select delivery or pickup |
Please select from the following options:
|
| 3. Select the desired delivery date |
Enter your desired delivery date.
|
| 4. Select the desired delivery time zone |
Enter your desired delivery time zone.
|
| 5. Enter your phone number | Enter a telephone number where you can be reached. |
| 6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
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Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
2 | You will be connected to the Customer Service Center. |
|---|---|---|---|
| Pickup | |||
| Other inquiries |
The parcel size is the total of width, length, and height in centimeters.
When either the parcel size or weight exceeds the criteria as listed below, the size category for the greater of the two will be used.
| Size | Parcel Size | Weight |
|---|---|---|
| Size 60 | Up to 60cm | Up to 2 kg |
| Size 80 | Up to 80cm | Up to 5 kg |
| Size 100 | Up to 100cm | Up to 10 kg |
| Size 120 | Up to 120cm | Up to 15 kg |
| Size 140 | Up to 140cm | Up to 20 kg |
| Size 160 | Up to 160cm | Up to 25 kg |
Regarding parcels that cannot be handled, please refer to the following link.
Sales Offices handle the pickup and delivery of parcels for their designated areas, and serve as relay points for parcels.
They can accept parcel drop offs, issue waybills and act as a delivery pick up location.
Business hours, sending deadlines and services vary depending on each Sales Office. For more information, please find your nearest Sales Office.
Parcels can be sent from delivery lockers installed in apartments.
You can make a pickup request and make a payment with the Kuroneko Members website.
Parcels will be collected the same day for requests that are made by 4:00pm.
This service allows the pickup of parcels at Yamato Transport Sales Offices throughout Japan.
When a parcel has a Yamato Transport Sales Office is specified as the delivery destination on the waybill, it will be kept there temporarily. Customers can then go to the Sales Office to pick up their parcels.
This system can save you money when sending two or more parcels simultaneously to the same destination.
When sending more than one parcel, each additional parcel will receive a 100 JPY discount
Please use the Multiple-Parcel Waybill when using this service.
Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN services.
Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.
Waybills can be issued using the following three methods:
After a delivery has been completed, an email is sent within approximately one hour with the waybill number and the date and time of completed delivery.
This service is available for customers who are sending parcels via TA-Q-BIN and can be used in all regions of Japan.
A discount of 60 JPY per parcel is offered to customers who cooperate in the digitalization of waybill information. This discount applies to customers who issue waybills using the "Neko-Pit" tablet at a Sales Office managed by Yamato Transport or using "Waybill Issuing System C2" to print waybills with their computers at home.
This discount does not apply when customers drop off parcels at TA-Q-BIN Agencies or convenience stores.
A discount of 150 JPY (tax included) per parcel is offered to Kuroneko Members who drop off their parcels to a Sales Office managed by Yamato Transport, which the waybill is issued by using "Neko-Pit" at the Sales Office or printed by using "Waybill Issuing System C2" with their computers at home.
If dropping off parcels at a Sales Office however the above requirements are not fulfilled, the standard drop-off discount of 100 JPY applies.
If you use any of the following payment methods to pay for TA-Q-BIN (prepayment) and/or TA-Q-BIN Compact (prepayment), rates for cashless payments will apply.