Traveling to Japan
Easy-to-Use and Convenient
Sales Office Pickup Service
Enjoy 60 JPY savings by selecting over 3,300 Sales Office in Japan as the destination for pickup.
- Discounts available
- Time range selection available
- Sales Office Pickup Service
- Convenience store services not available
- Cash-on-delivery available
- Return deliveries not available
Service Scenes
Send items that could not be sent before and enjoy traveling hands-free
E.g. Pickup equipments on the way to the camping site
Do not know the schedule of the receiver
E.g. Wish to receive the parcel as soon as possible but do not know the receiver's schedule
Cannot send parcels directly to the destination
E.g. Surprise gift for family
Rates
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
- *The rates listed above are one-way rates for one parcel.
- *Use discount services for even more reasonable rates.
- *All prices are tax included.
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Cashless JPY ＋TA-Q-BIN Compact Box
(70 JPY)Cash JPY ＋TA-Q-BIN Compact Box
(70 JPY)
Compared to TA-Q-BIN Size 60
JPY discount!
(includes cost of box)
- *The rates listed above are one-way rates for one parcel.
- *Use discount services for even more reasonable rates.
- *All prices are tax included.
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* Not available for the Izu Islands (Shikine-jima,Toshima,Mikurashima and Aogashima) and Ogasawara Village (Ogasawara Islands)
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
- *The rates listed above are one-way rates for one parcel.
- *Use discount services for even more reasonable rates.
- *To prevent quality deterioration during shipping, Cool TA-Q-BIN does not accept parcels larger than Size 120 (linear dimensions smaller than 120cm or less than 15kg in weight).
- *All prices are tax included.
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
- *The rates listed above are one-way rates for one parcel.
- *Use discount services for even more reasonable rates.
- *Can be used together with PC TA-Q-BIN.
- *All prices are tax included.
How to Use the Service
Prepare Parcels
Services Available
How to Create Waybills
Please write the detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
Please use“Find a Sales Office / Agency ”(Japanese Only) to confirm the postcode, address, center code and name of the Sales Office.
Search for the nearest TA-Q-BIN Agency
Send
Apply for pickup online or by telephone and a Sales Driver will come to your home.
Time zones available for selection
| Time zones available for selection | By 13:00 | 14:00 - 16:00 | 16:00 - 18:00 | 17:00 - 18:30 |
| Acceptance deadlines | Until 10:00 on the same day | Until 14:00 on the same day | Until 16:00 on the same day | Until 17:00 on the same day |
Acceptance times for pickup may vary by region.
Please contact Customer Service Center (0120-67-9625, 9am-6pm, 365 days a year) for further details.
Precautions
- Compared to regular TA-Q-BIN, one additional day is required for Golf TA-Q-BIN, Ski TA-Q-BIN, Airport TA-Q-BIN and Round Trip TA-Q-BIN for accommodation facilities.
Please request delivery of parcels so that they arrive one day prior to the intended date of usage. - Pickup and delivery on the specified dates and times may not be possible due to disasters, traffic conditions, etc.
- If you want to cancel a pickup, please contact Customer Service Center (0120-67-9625, 9am-6pm, 365 days a year).
Payment methods available
Kuroneko Members Discount*Please note that credit cards cannot be used except certain counters at airports.
- *YAMATO-BIN optional insurance fees can only be paid by cash.
- *For cash on delivery, it is possible to use your Kuroneko Members card when paying. However, the Kuroneko Members Discount does not apply.
Request pickup
Inquiries Online
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
Inquiries by Landline Phone
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
in English03-6834-7503
(9:00am to 6:00pm, 365 days a year)
100 JPY discount per parcel
For convenience, parcels can also be sent from Yamato Transport Sales Office.
Search for the nearest TA-Q-BIN Agency
Payment methods available
Please note that credit cards cannot be used except certain counters at airports.
- *YAMATO-BIN optional insurance fees can only be paid by cash.
- *For cash on delivery, it is possible to use your Kuroneko Members card when paying. However, the Kuroneko Members Discount does not apply.
100 JPY discount per parcel
Parcels can be sent from nearby TA-Q-BIN Agencies. Please use stores with official TA-Q-BIN signs and flags.
- *Services not available at some stores.
Search for a nearby Sales Office
Payment methods available
| Cash |
Please note that credit cards cannot be used except certain counters at airports.
Receive
How to pickup parcels
Before visiting the designated Sales Office, please use the parcel tracking system to confirm that the delivery status is "Waiting for Customer Pickup."
Items to bring to the Yamato Transport Sales Office
| For intended recipients | Identity document (residence card, driver's license, health insurance card, student ID card, passport, employee ID card, credit card, ATM card, etc.) |
| For agents | For family members: Identity document of the person going to receive the parcel For friends, etc.: Identity document of the intended recipient (copies are accepted) |
Storage period
For 2 days area, the arrival day and period of selection will be extended for 1 day.
For general parcels: Maximum 7 days including the day of arrival.
For chilled / frozen type: Maximum 3 days including the selected date. However, the period available for selection is maximum 3 days from the day of shipping.
Kuroneko Members Discount
Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN.
Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.
- Kuroneko Members Discount：10%
- Kuroneko Members Discount BIG：15%
Accepted e-money services
nanaco, RakutenEdy, WAON, Kitaca, Suica, PASMO, TOICA, manaca, ICOCA, SUGOCA, nimoca, Hayakaken
- *"nanaco" is a prepaid e-money service issued by Seven Card Service Co., Ltd.
- *"RakutenEdy" is a brand name of pre-paid e-money service managed by Rakuten Edy, Incorporation.
- *"WAON" is a prepaid e-money service managed and operated by AEON Co., Ltd.
- *"Kitaca" is a registered trademark of Hokkaido Railway Company.
- *"Suica" is a registered trademark of East Japan Railway Company.
- *"PASMO" is a registered trademark of PASMO Co., ltd.
- *"TOICA" is a registered trademark of Central Japan Railway Company.
- *"manaca" is a registered trademark of the Nagoya Transportation Development Organization and the M.I.C.corporation.
- *"ICOCA" is a registered trademark of West Japan Railway Company.
- *"SUGOCA" is a registered trademark of Kyushu Railway Company.
- *"nimoca" is a registered trademark of Nishi-Nippon Railroad Co., Ltd.
- *"Hayakaken" is a registered trademark of Fukuoka City Transportation Bureau.
Nyan Pay
Nyan Pay is a QR code payment service exclusively for Kuroneko Members.
Nyan Pay can save you money when paying for TA-Q-BIN.
- Nyan Pay Discount: 12%
Scope of the applicability of rates for cashless payments
If you use any of the following payment methods to pay for TA-Q-BIN (prepayment) and/or TA-Q-BIN Compact (prepayment), rates for cashless payments will apply.
<If you make an online payment in advance using any of the following methods>
- Apple Pay
- Kuroneko kureka barai
- Telecommunication carriers’ payment systems (DOCOMO Payment, au KANTAN Payment)
<If you make an in-person cashless payment at a Yamato Transport Sales Office or when a sales driver picks up your parcel>
- QR code payment (PayPay, Rakuten Pay, d Barai, au Pay, LINE Pay, Merpay)
- Electronic money (nanaco, WAON, Rakuten Edy and transportation companies’ electronic money)
- Discounts for Kuroneko members ・Nyan Pay
- *Online payments are accepted only for TA-Q-BIN parcel delivery requests made through smartphones. For details, please click here. (Japanese only)
- *Please note that cashless payment rates do not apply to payments for TA-Q-BIN (cash on delivery), TA-Q-BIN Compact (cash on delivery) or packaging materials.
- *When you make a payment in-person but need to supplement the payment with cash due to an insufficient e-money or Kuroneko member discount balance, please note that cashless payment rates will not apply. Also note that QR code payment cannot be used in conjunction with cash.
- *If payment is made with a combination of any Kuroneko member discount and cash, the amount will be determined by subtracting the Kuroneko member discount (10% or 15%) from the cash delivery charge.
How to proceed with the procedures
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Inquiry |
Menu number |
Business hours |
|---|---|---|
| Redelivery ※Connected to Auto Redelivery System ※Press 5 for UPS & International TA-Q-BIN redelivery |
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9:00am - 6:00pm
365 days a year |
| Pick up |
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| Check the status of your parcel |
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| Inquiries on delivery fees and services |
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| Other inquiries |
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Precautions
- The times and days on which parcels can be received differ by Sales Office. For more informations, please check the web page of the desired Sales Office.
- If the intended recipient does not come to receive the package within 1 week of arrival, the parcel may be returned to the sender.
- As a general rule, all parcels addressed to the recipient which have arrived at the Sales Office must be received.
- Parcel cannot be transferred including home address. Please pickup the parcel at the Sales Office.
Request pickup
Inquiries Online
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
Inquiries by Phone
When difficult to connect with the toll-free number
in English03-6834-7503
(9:00am to 6:00pm, 365 days a year)