Traveling to Japan
Special Packaging for Easy and Safe Shipping
Safely send your PC, printer, digital camera and other peripherals.
Our Sales Drivers will pack your items even if you do not have the original product packaging.
Each parcel is insured up to 300,000 JPY (tax included).
- Discounts available
- Time range selection available
- Sales Office Pickup Service
- Convenience store services available
- Cash-on-delivery available
- Return deliveries not available
Overview
Due to the high volume of orders, please allow extra time for delivery of your PC TA-Q-BIN parcel.
We apologize for any inconvenience this may cause.
Rates and Available Sizes for PC TA-Q-BIN
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Cashless JPY +PC TA-Q-BIN box(800 JPY) Cash JPY +PC TA-Q-BIN box(800 JPY)
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Cashless JPY +PC TA-Q-BIN box(1,500 JPY) Cash JPY +PC TA-Q-BIN box(1,500 JPY)
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Cashless JPY +PC TA-Q-BIN box(1,500JPY~) Cash JPY +PC TA-Q-BIN box(1,500JPY~)
- *The rates listed above are one-way rates for one parcel.
- *Use discount services for even more reasonable rates.
- *All prices are tax included.
Regarding PC TA-Q-BIN's Packing Materials
We use a special film, developed in-house, to wrap your items with ease and care.
PC TA-Q-BIN packaging comes in a variety of sizes to meet your needs.
A Sales Driver will pack your items at the time of pickup to make it easy and safe.
Due to the high volume of orders, please allow extra time for delivery of your PC TA-Q-BIN parcel.
We apologize for any inconvenience this may cause.
| Product name and prices (tax included) |
Uses (examples) | Approx. usable internal dimentions (L × W × H) |
Weight limit | TA-Q-BIN size |
|---|---|---|---|---|
 PC TA-Q-BIN Box A 800 JPY(tax included) per parcel |
Notebook computers smaller than 16.1 inches, etc | 310mm × 360mm × 50mm | Up to 3kg | Size 100 |
 PC TA-Q-BIN Box B 1,500 JPY(tax included) per parcel |
17-inch notebook computers, 14-to 15-inch LCD monitors, small inkjet printers, etc. | 420mm × 420mm × 240mm | Up to 15kg | Size 140 |
 PC TA-Q-BIN Box C 1,500 JPY(tax included) per parcel |
Wide inkjet printers, etc. | 420mm × 660mm × 200mm | Up to 15kg | Size 160 |
 PC TA-Q-BIN Box D 1,500 JPY(tax included) per parcel |
CRT monitors which are 17 inches or smaller, etc. | 420mm × 420mm × 460mm | Up to 20kg | Size 160 |
 PC TA-Q-BIN Box E 1,500 JPY(tax included) per parcel |
17-to 19-inch LCD monitors, multifunction inkjet printers, etc. | 500mm × 500mm × 240mm | Up to 15kg | Size 160 |
 PC TA-Q-BIN Box F 1,700 JPY(tax included) per parcel |
LCD monitors which are 22 inches or smaller, etc. | 550mm × 440mm × 230mm | Up to 15kg | Size 160 |
- *Please pack each notebook computer, hard drive, LCD monitor, printer, and monitor separately in its own box.
- *The usable internal dimensions are estimates. Some items may not fit depending on their shape.
- *If you would like to only purchase the packing materials (without shipping), you may do so by contacting your nearest Yamato Transport Sales Office.
We also provide suitable packing materials for small devices such as digital cameras.
Before Using PC TA-Q-BIN
Please check that devices are functioning properly.
It is necessary to check that devices are functioning properly prior to sending.
Please note that devices which cannot be confirmed to be functioning correctly prior to sending will be ineligible for compensation.
Please prepare devices so that they are ready to be packed.
We cannot pack devices that are still turned on or are still connected to an electrical outlet.
Please turn off the power and disconnect the cable from the electrical outlet before pickup.
Please make sure to back up your data
Data is exempted from compensation.
Please make sure to back up all data and encrypt your personal data.
Sending Methods Available
- Pickup at Your Home
- TA-Q-BIN Agencies not available
- Yamato Transport Sales Office
100 JPY discount per parcel150 JPY discount for Kuroneko Members - Convenience Store not available* Can be dropped off only when already packed in the original box
- Delivery Locker not available
Available Options
- Specified Date Delivery
- Time Zone Delivery
- Sales Office Pickup Service60 JPY discount per parcel
- Temporary Custody Service not available
- Round Trip TA-Q-BIN not available
- Reduced Rates for Multiple Parcels100 JPY discount per parcel
- Cash on Delivery
- Digital Discount60 JPY discount per parcel
Kuroneko Members Services
- Kuroneko Members DiscountMaximum shipping discount of 15%
- Kuroneko Members Drop-Off Discount150 JPY discount per parcel
- RAKURAKU Waybill Printing Service
- Delivery Completed Email
Yamato Transport Sales Office
Sales Office handle the pickup and delivery of parcels for their designated areas, and serve as relay points for parcels.
They can accept parcel drop offs, issue waybills and act as a delivery pick up location.
Business hours, sending deadlines and services vary depending on each Sales Office. For more information, please find your nearest Sales Office.
Delivery Locker
Parcels can be sent from delivery lockers installed in apartments.
You can make a pickup request and make a payment with the Kuroneko Members website.
Parcels will be collected the same day for requests that are made by 4:00pm.
Temporary Custody Service
This service allows the pickup of parcels at Yamato Transport Sales Office throughout Japan.
When a parcel has a Yamato Transport Sales Office is specified as the delivery destination on the waybill, it will be kept there temporarily. Customers can then go to the Sales Office to pick up their parcels.
Reduced Rates for Multiple Parcels
This system can save you money when sending two or more parcels simultaneously to the same destination.
When sending more than one parcel, each additional parcel will receive a 100 JPY discount
Please use the Multiple-Parcel Waybill when using this service.
- *Reduced Rates for Multiple Parcels only apply to prepaid TA-Q-BIN parcels.
- *Not available for TA-Q-Bin Compact, Cool TA-Q-Bin, Golf TA-Q-Bin, Ski TA-Q-Bin, Airport TA-Q-Bin, Round Trip TA-Q-Bin, TA-Q-Bin Time Service, International TA-Q-Bin or Household Goods TA-Q-Bin.
- *Not available for Golf TA-Q-BIN, Ski TA-Q-Bin, Snowboard TA-Q-BIN, and suitcases/travel bags that are Size 160 or larger.
- *Multiple-package waybills cannot be used on the types of packages listed as not available.
Digital Discount
A discount of 60 JPY per parcel is offered to customers who cooperate in the digitalization of waybill information. This discount applies to customers who issue waybills using the "Neko-Pit" tablet at a Sales Office managed by Yamato Transport or using "Waybill Issuing System C2" to print waybills with their computers at home.
- *This discount does not apply when customers drop off parcels at TA-Q-BIN Agencies or convenience stores.
Kuroneko Members Discount
Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN services.
Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.
- Kuroneko Members Discount:10%
- Kuroneko Members Discount BIG:15%
Kuroneko Members Drop-Off Discount
A discount of 150 JPY (tax included) per parcel is offered to Kuroneko Members who drop off their parcels to a Sales Office managed by Yamato Transport, which the waybill is issued by using "Neko-Pit" at the Sales Office or printed by using "Waybill Issuing System C2" with their computers at home.
- *If dropping off parcels at a Sales Office however the above requirements are not fulfilled, the standard drop-off discount of 100 JPY applies.
Examples: Registered as Kuroneko Members but a handwritten waybill is used
A waybill is issued as a guest member
RAKURAKU Waybill Printing Service
Waybills can be issued using the following three methods:
- Have a waybill issued at a Yamato Transport Sales Office
Please scan your Kuroneko Members Card at a NekoPit terminal installed at the Sales Office. - Have a waybill issued at home
Please show your Kuroneko Members Card to the Sales Driver. - Have a waybill delivered to your home
Waybills will be delivered when an application is received in advance via the internet or telephone.
Delivery Completed Email
After a delivery has been completed, an email is sent within approximately one hour with the waybill number and the date and time of completed delivery.
This service is available for customers who are sending parcels via TA-Q-BIN and can be used in all regions of Japan.
Scope of the applicability of rates for cashless payments
If you use any of the following payment methods to pay for TA-Q-BIN (prepayment) and/or TA-Q-BIN Compact (prepayment), rates for cashless payments will apply.
<If you make an online payment in advance using any of the following methods>
- Apple Pay
- Kuroneko Pay
- Telecommunication carriers’ payment systems (DOCOMO Payment, au KANTAN Payment)
<If you make an in-person cashless payment at a Yamato Transport Sales Office or when a sales driver picks up your parcel>
- QR code payment (PayPay, Rakuten Pay, d Barai, au Pay, LINE Pay, Merpay)
- Electronic money (nanaco, WAON, Rakuten Edy and transportation companies’ electronic money)
- Discounts for Kuroneko members
- *Online payments are accepted only for TA-Q-BIN parcel delivery requests made through smartphones. For details, please click here. (Japanese only)
- *Please note that cashless payment rates do not apply to payments for TA-Q-BIN (cash on delivery), TA-Q-BIN Compact (cash on delivery) or packaging materials.
- *When you make a payment in-person but need to supplement the payment with cash due to an insufficient e-money or Kuroneko member discount balance, please note that cashless payment rates will not apply. Also note that QR code payment cannot be used in conjunction with cash.
- *If payment is made with a combination of any Kuroneko member discount and cash, the amount will be determined by subtracting the Kuroneko member discount (10% or 15%) from the cash delivery charge.
How to Measure Parcel Size
The parcel size is the total of width, length, and height in centimeters.
Size Table
When either the parcel size or weight exceeds the criteria as listed below, the size category for the greater of the two will be used.
| Size | Parcel Size | Weight |
|---|---|---|
| Size 60 | Up to 60cm | Up to 2 kg |
| Size 80 | Up to 80cm | Up to 5 kg |
| Size 100 | Up to 100cm | Up to 10 kg |
| Size 120 | Up to 120cm | Up to 15 kg |
| Size 140 | Up to 140cm | Up to 20 kg |
| Size 160 | Up to 160cm | Up to 25 kg |
Regarding parcels that cannot be handled, please refer to the following link.
How to proceed with the procedures
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Inquiry |
Menu number |
Business hours |
|---|---|---|
| Redelivery ※Connected to Auto Redelivery System ※Press 5 for UPS & International TA-Q-BIN redelivery |
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9:00am - 6:00pm
365 days a year |
| Pick up |
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| Check the status of your parcel |
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| Inquiries on delivery fees and services |
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| Other inquiries |
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Delivery Time Zone Available
How to Send PC TA-Q-BIN
How to Create Waybills
Search for nearby Sales Office and TA-Q-BIN Agencies (Japanese Only)How to Pack and Send
I don't know how to pack my parcel
I want to know how to send and pay for my parcel
Precautions
- If you request pickup by 12:00pm, your parcel will be picked up on the same day. If you request pickup after 12:00pm, your parcel will be picked up the day after.
- Please note that customers are responsible for reinstalling software if they encounter any software issues.
Request pickup
Inquiries Online
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
Inquiries by Phone
When difficult to connect with the toll-free number
in English03-6834-7503
(9:00am to 6:00pm, 365 days a year)