Traveling to Japan
Customer Service Center
Make an inquiry to a Customer Service Center
Inquiries by Phone
How to proceed with the procedures
|
Inquiry |
Menu number |
Business hours |
|---|---|---|
| Redelivery ※Connected to Auto Redelivery System ※Press 5 for UPS & International TA-Q-BIN redelivery |
|
9:00am - 6:00pm
365 days a year |
| Pick up |
|
|
| Check the status of your parcel |
|
|
| Inquiries on delivery fees and services |
|
|
| Other inquiries |
|
Redelivery Procedures
| 1. Enter waybill number | Please enter the waybill number. |
| 2. Select delivery or pickup | Please select from the following options:
|
| 3. Select the desired delivery date | Enter your desired delivery date.
|
| 4. Select the desired delivery time zone | Enter your desired delivery time zone.
|
| 5. Enter your phone number | Enter a telephone number where you can be reached. |
| 6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
When difficult to connect with the toll-free number
in English03-6834-7503
(9:00am to 6:00pm, 365 days a year)
Precautions
- For redelivery of TA-Q-BIN parcels, requests must be completed by 7:00pm.
- Redelivery on the specified date and time may not be possible due to disaster, traffic conditions, etc.
- If telephone lines are busy, please contact your nearest Customer Service Center. We apologize for the inconvenience.
- For inquiries regarding International TA-Q-BIN and International Cool TA-Q-BIN, please contact International Customer Service Center (0120-5931-69).