Traveling to Japan
Customer Service Center
Make an inquiry to a Customer Service Center
Inquiries by Phone
The hours of operation differs depending on the type of inquiry.
How to Use the Automated Phone Service
|
Inquiry |
Business hours |
Menu number |
Procedures |
|---|---|---|---|
| Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
|
See table below |
| Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
|
You will be connected to the Customer Service Center. |
| Pickup | |||
| Other inquiries |
Redelivery Procedures
| 1. Enter waybill number | Please enter the waybill number. |
| 2. Select delivery or pickup | Please select from the following options:
|
| 3. Select the desired delivery date | Enter your desired delivery date.
|
| 4. Select the desired delivery time zone | Enter your desired delivery time zone.
|
| 5. Enter your phone number | Enter a telephone number where you can be reached. |
| 6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
Precautions
- For redelivery of TA-Q-BIN parcels, requests must be completed by 7:00pm.
- Redelivery on the specified date and time may not be possible due to disaster, traffic conditions, etc.
- If telephone lines are busy, please contact your nearest Customer Service Center. We apologize for the inconvenience.
- For inquiries regarding International TA-Q-BIN and International Cool TA-Q-BIN, please contact International Customer Service Center (0120-5931-69).