Customer Service Center

Make an inquiry to a Customer Service Center

Inquiries by Phone

9:00am to 6:00pm, 365 days a year

When difficult to connect with the toll-free number

in English03-6834-7503

(9:00am to 6:00pm, 365 days a year)

  • For redelivery of TA-Q-BIN parcels, requests must be completed by 7:00pm.
  • Redelivery on the specified date and time may not be possible due to disaster, traffic conditions, etc.
  • If telephone lines are busy, please contact your nearest Customer Service Center. We apologize for the inconvenience.
  • For inquiries regarding International TA-Q-BIN and International Cool TA-Q-BIN, please contact International Customer Service Center (0120-5931-69).