Customer Service Center
Make an inquiry to a Customer Service Center
Inquiries by Phone
0120-17-9625
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
Precautions
- For redelivery of TA-Q-BIN parcels, requests must be completed by 7:00pm.
- Redelivery on the specified date and time may not be possible due to disaster, traffic conditions, etc.
- If telephone lines are busy, please contact your nearest Customer Service Center. We apologize for the inconvenience.
- For inquiries regarding International TA-Q-BIN and International Cool TA-Q-BIN, please contact International Customer Service Center (0120-5931-69).
Customer Service Centers by Region (Japanese Only)
Hokkaido Area+
Tohoku Area+
Tokyo Area+
Northern Kanto Area+
Southern Kanto Area+
Northern Shinetsu Area+
Chubu Area+
Kansai Area+
Chugoku Area+
Shikoku Area+
Kyushu and Okinawa Area+
"Flat Rate Voice Call System" is a service provided by telecommunication carriers which allows domestic voice calls to be made at a flat rate. For more information, please contact the telecommunication carrier.
How to Use the Automated Phone Service
Inquiry | Business hours | Menu number | Procedures |
---|---|---|---|
Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
1 |
|
1. Enter waybill number | Please enter the waybill number. |
---|---|
2. Select delivery or pickup |
Please select from the following options:
|
3. Select the desired delivery date |
Enter your desired delivery date.
|
4. Select the desired delivery time zone |
Enter your desired delivery time zone.
|
5. Enter your phone number | Enter a telephone number where you can be reached. |
6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
2 | You will be connected to the Customer Service Center. |
---|---|---|---|
Pickup | |||
Other inquiries |