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Help & Support

Frequently Asked Questions

FAQ List

Contact Us

Inquiries Online

Inquiry

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

Inquiries by Phone

0120-17-9625

The hours of operation differs depending on the type of inquiry.

Check the hours of operation

When difficult to connect with the toll-free number

in English03-6757-1061

(9:00am to 6:00pm, 365 days a year)

How to Use the Automated Phone Service

Inquiry	Business hours	Menu number	Procedures
Redelivery except for UPS & International TA-Q-BIN	24 hours a day, 365 days a year	1	See table below
Redelivery UPS & International TA-Q-BIN	9:00am - 6:00pm 365 days a year	2	You will be connected to the Customer Service Center.
Pickup
Other inquiries

Redelivery Procedures

1. Enter waybill number	Please enter the waybill number.
2. Select delivery or pickup	Please select from the following options: To request redelivery, press 1 To request pickup at a TA-Q-BIN Sales Office, press 3
3. Select the desired delivery date	Enter your desired delivery date. For same day delivery, press 1 For delivery on a later date, enter the desired date in MMDD format (e.g. enter0401 for April 1)
4. Select the desired delivery time zone	Enter your desired delivery time zone. No preference (same day or later date), press 0 Specify delivery time zone For AM: press 1 For 2:00pm - 4:00pm: press 2 For 4:00pm - 6:00pm: press 3 For 6:00pm - 8:00pm: press 4 For 7:00pm - 9:00pm: press 5
5. Enter your phone number	Enter a telephone number where you can be reached.
6. Request accepted	Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.

Precautions

All online inquiries will be checked. However, inquiries received after 6:00pm will be responded to from the following day.
If you are in a hurry, please contact us by phone.
Please note that depending on the inquiry, we might need time to respond or we might not be able to respond. We appreciate your understanding.