Help & Support
Frequently Asked Questions
Contact Us
Inquiries Online
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
Inquiries by Phone
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
How to Use the Automated Phone Service
Inquiry |
Business hours |
Menu number |
Procedures |
---|---|---|---|
Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
|
See table below |
Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
|
You will be connected to the Customer Service Center. |
Pickup | |||
Other inquiries |
Redelivery Procedures
1. Enter waybill number | Please enter the waybill number. |
2. Select delivery or pickup | Please select from the following options:
|
3. Select the desired delivery date | Enter your desired delivery date.
|
4. Select the desired delivery time zone | Enter your desired delivery time zone.
|
5. Enter your phone number | Enter a telephone number where you can be reached. |
6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
Precautions
- All online inquiries will be checked. However, inquiries received after 6:00pm will be responded to from the following day.
- If you are in a hurry, please contact us by phone.
- Please note that depending on the inquiry, we might need time to respond or we might not be able to respond. We appreciate your understanding.