Help & Support

Frequently Asked Questions

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

0120-17-9625

The hours of operation differs depending on the type of inquiry.

When difficult to connect with the toll-free number

in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)

Inquiry	Business hours	Menu number	Procedures
Redelivery except for UPS & International TA-Q-BIN	24 hours a day, 365 days a year	1

1. Enter waybill number	Please enter the waybill number.
2. Select delivery or pickup	Please select from the following options: To request redelivery, press 1 To request pickup at a TA-Q-BIN Sales Office, press 3
3. Select the desired delivery date	Enter your desired delivery date. For same day delivery, press 1 For delivery on a later date, enter the desired date in MMDD format (e.g. enter 0 4 0 1 for April 1)
4. Select the desired delivery time zone	Enter your desired delivery time zone. No preference (same day or later date), press 0 Specify delivery time zone For AM: press 1 For 2:00pm - 4:00pm: press 2 For 4:00pm - 6:00pm: press 3 For 6:00pm - 8:00pm: press 4 For 7:00pm - 9:00pm: press 5
5. Enter your phone number	Enter a telephone number where you can be reached.
6. Request accepted	Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.

Pickup
Redelivery UPS & International TA-Q-BIN	9:00am - 6:00pm 365 days a year	2	You will be connected to the Customer Service Center.
Other inquiries

All online inquiries will be checked. However, inquiries received after 6:00pm will be responded to from the following day.
If you are in a hurry, please contact us by phone.
Please note that depending on the inquiry, we might need time to respond or we might not be able to respond. We appreciate your understanding.