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Airport TA-Q-BINSend heavy suitcases and bulky carry-on bags to the airport.
Luggage can also be sent from the airport to your home or hotel.Parcels heavier than 25kg are not accepted.
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| By two days prior to your departure date (three days in some areas) | Please drop off your bag by the "Sending Deadline."
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| By the day before your departure date | We deliver to all major Japanese airports. |
| On the day of departure | Parcels can be received at participating counters. |
| When returning home | 100 JPY discount per parcel Please drop off your carry-on bags at participating counters in the airport. When going home, you can travel conveniently without the hassle of carrying your luggage, writing a waybill or paying additional fares.
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When not using Round Trip TA-Q-BIN To send carry-on bags, perform sending procedures at participating counters in the airport. |
Information on pickup/ shipping counters in airports available here:
Our hands-free service flying on ANA international routes departing from Narita, Haneda, and Kansai International Airports!
We accept and ship your luggage from drop off counters throughout Japan.
100 JPY discount per parcel* Return trip only60 JPY discount per parcelMaximum shipping discount of 15%150 JPY discount per parcel
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect deliver times or make it impossible to deliver the parcel.
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
To check the postal code, address, and name of Yamato Transport Sales Offices, please use the Sales Office, TA-Q-BIN Agency and Sales Driver Search.
How to receive parcels
Before visiting the designated Yamato Transport Sales Office, please use the parcel tracking system to confirm that the delivery status is "Waiting for Customer Pickup."
What to bring to Sales Office
| Recipient | Personal ID (driver's license, health insurance certificate, student ID, passport, employee ID, credit card, cash card, etc.) and personal seal |
|---|---|
| Proxy | Family member: Personal ID and personal seal of the proxy Friend, etc.: Personal ID (copy acceptable) and seal of the receiver |
Precautions
The day and time which parcels can be picked up differs according to each Sales Office. For more Information, please see the web page of your desired Sales Office.
If no one comes to pick up the parcel one week from delivery, the parcel may be returned to the sender. Customers must pick up all parcels delivered to the Sales Office which are addressed to them.
Waybills are available at nearby Yamato Transport Sales Offices, convenience stores and TA-Q-BIN Agencies.
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
0120-17-9625
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
| Inquiry | Business hours | Menu number | Procedures |
|---|---|---|---|
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Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
1 |
| 1. Enter waybill number | Please enter the waybill number. |
|---|---|
| 2. Select delivery or pickup |
Please select from the following options:
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| 3. Select the desired delivery date |
Enter your desired delivery date.
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| 4. Select the desired delivery time zone |
Enter your desired delivery time zone.
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| 5. Enter your phone number | Enter a telephone number where you can be reached. |
| 6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
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Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
2 | You will be connected to the Customer Service Center. |
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| Pickup | |||
| Other inquiries |
The parcel size is the total of width, length, and height in centimeters.
When either the parcel size or weight exceeds the criteria as listed below, the size category for the greater of the two will be used.
| Size | Parcel Size | Weight |
|---|---|---|
| Size 60 | Up to 60cm | Up to 2 kg |
| Size 80 | Up to 80cm | Up to 5 kg |
| Size 100 | Up to 100cm | Up to 10 kg |
| Size 120 | Up to 120cm | Up to 15 kg |
| Size 140 | Up to 140cm | Up to 20 kg |
| Size 160 | Up to 160cm | Up to 25 kg |
Regarding parcels that cannot be handled, please refer to the following link.
Sales Offices handle the pickup and delivery of parcels for their designated areas, and serve as relay points for parcels.
They can accept parcel drop offs, issue waybills and act as a delivery pick up location.
Business hours, sending deadlines and services vary depending on each Sales Office. For more information, please find your nearest Sales Office.
Parcels can be sent from delivery lockers installed in apartments.
You can make a pickup request and make a payment with the Kuroneko Members website.
Parcels will be collected the same day for requests that are made by 4:00pm.
This service allows the pickup of parcels at Yamato Transport Sales Offices throughout Japan.
When a parcel has a Yamato Transport Sales Office is specified as the delivery destination on the waybill, it will be kept there temporarily. Customers can then go to the Sales Office to pick up their parcels.
This system can save you money when sending two or more parcels simultaneously to the same destination.
When sending more than one parcel, each additional parcel will receive a 100 JPY discount
Please use the Multiple-Parcel Waybill when using this service.
Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN services.
Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.
Waybills can be issued using the following three methods:
After a delivery has been completed, an email is sent within approximately one hour with the waybill number and the date and time of completed delivery.
This service is available for customers who are sending parcels via TA-Q-BIN and can be used in all regions of Japan.
A discount of 60 JPY per parcel is offered to customers who cooperate in the digitalization of waybill information. This discount applies to customers who issue waybills using the "Neko-Pit" tablet at a Sales Office managed by Yamato Transport or using "Waybill Issuing System C2" to print waybills with their computers at home.
This discount does not apply when customers drop off parcels at TA-Q-BIN Agencies or convenience stores.
A discount of 150 JPY (tax included) per parcel is offered to Kuroneko Members who drop off their parcels to a Sales Office managed by Yamato Transport, which the waybill is issued by using "Neko-Pit" at the Sales Office or printed by using "Waybill Issuing System C2" with their computers at home.
If dropping off parcels at a Sales Office however the above requirements are not fulfilled, the standard drop-off discount of 100 JPY applies.
If you use any of the following payment methods to pay for TA-Q-BIN (prepayment) and/or TA-Q-BIN Compact (prepayment), rates for cashless payments will apply.