Traveling to Japan
Carefree and Convenient Air Travel
Send heavy suitcases and bulky carry-on bags to the airport.
Luggage can also be sent from the airport to your home or hotel.
- *Parcels heavier than 30kg are not accepted.
- Discounts available
- Time range selection available
- TA-Q-BIN Delivery Center Pickup Service not available
- Convenience store services available
- Cash on delivery available
- Return deliveries available
Overview
Airport TA-Q-BIN Rates and Acceptable Sizes
Airport TA-Q-BIN Rates and Acceptable Sizes
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
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Cashless JPY Cash JPY
- *The rates listed above include fees incurred when sending parcels to the airport (660 JPY).
- *The rates listed above are one-way rates for one parcel.
- *Please note that parcels larger than Size 180 cannot be sent from some convenience stores.
- *Use discount services for even more reasonable rates.
- *For the return trip of Round Trip TA-Q-BIN, airport fees are incurred for certain airports:
Narita International Airport (440 JPY), Kansai International Airport (660 JPY), Chubu Centrair International Airport (660 JPY). - *All prices are tax included.
Delivery Process
| By two days prior to your departure date (three days in some areas) | Please drop off your bag by the "Sending Deadline."
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| By the day before your departure date | We deliver to all major Japanese airports. |
| On the day of departure | Parcels can be received at participating counters. |
| When returning home |
100 JPY discount per parcel
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When not using Round Trip TA-Q-BIN To send carry-on bags, perform sending procedures at participating counters in the airport. |
- *Time Zone Delivery Service and Cash on Delivery Service are not available when sending to airports.
Information on pickup/ shipping counters in airports available here:
When traveling overseas, enjoy hands-free flying to your destination airport!
Our hands-free service flying on ANA international routes departing from Narita, Haneda, and Kansai International Airports!
- *Not available on routes to the United States (including Hawaii) due to restrictions of the U.S. Federal Aviation Administration.
Yamato makes traveling in Japan more convenient
We accept and ship your luggage from drop off counters throughout Japan.
Sending Methods Available
- Pickup at Your Home
- TA-Q-BIN Agencies100 JPY discount per parcel
- Yamato Transport Sales Offices
100 JPY discount per parcel150 JPY discount for Kuroneko Members - Convenience Store100 JPY discount per parcel
- Delivery Locker
Available Options
- Specified Date Delivery
- Time Zone Delivery*Return trip only
- TA-Q-BIN Delivery Center Pickup Service not available
- Temporary Custody Service*Return trip only
- Round Trip TA-Q-BIN200 JPY discount per parcel
- Reduced Rates for Multiple Parcels not available
- Cash on Delivery*Return trip only
- Digital Discount60 JPY discount per parcel
Kuroneko Members Services
- Kuroneko Members DiscountMaximum shipping discount of 15%
- Kuroneko Members Drop-Off Discount150 JPY discount per parcel
- RAKURAKU Waybill Printing Service
- Delivery Completed Email
Yamato Transport Sales Offices
Sales Offices handle the pickup and delivery of parcels for their designated areas, and serve as relay points for parcels.
They can accept parcel drop offs, issue waybills and act as a delivery pick up location.
Business hours, sending deadlines and services vary depending on each Sales Office. For more information, please find your nearest Sales Office.
Delivery Locker
Parcels can be sent from delivery lockers installed in apartments.
You can make a pickup request and make a payment with the Kuroneko Members website.
Parcels will be collected the same day for requests that are made by 4:00pm.
Temporary Custody Service
This service allows the pickup of parcels at Yamato Transport Sales Offices throughout Japan.
When a parcel has a Yamato Transport Sales Office is specified as the delivery destination on the waybill, it will be kept there temporarily. Customers can then go to the Sales Office to pick up their parcels.
Reduced Rates for Multiple Parcels
This system can save you money when sending two or more parcels simultaneously to the same destination.
When sending more than one parcel, each additional parcel will receive a 100 JPY discount
Please use the Multiple-Parcel Waybill when using this service.
- *Reduced Rates for Multiple Parcels only apply to prepaid TA-Q-BIN parcels.
- *Not available for TA-Q-Bin Compact, Cool TA-Q-Bin, Golf TA-Q-Bin, Ski TA-Q-Bin, Airport TA-Q-Bin, Round Trip TA-Q-Bin, TA-Q-Bin Time Service, International TA-Q-Bin or Household Goods TA-Q-Bin.
- *Not available for Golf TA-Q-BIN, Ski TA-Q-Bin, Snowboard TA-Q-BIN, and suitcases/travel bags that are Size 160 or larger.
- *Multiple-package waybills cannot be used on the types of packages listed as not available.
Digital Discount
A discount of 60 JPY per parcel is offered to customers who cooperate in the digitalization of waybill information. This discount applies to customers who issue waybills using the "Neko-Pit" tablet at a Sales Office managed by Yamato Transport or using "Waybill Issuing System C2" to print waybills with their computers at home.
- *This discount does not apply when customers drop off parcels at TA-Q-BIN Agencies or convenience stores.
Kuroneko Members Discount
Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN services.
Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.
- Kuroneko Members Discount：10%
- Kuroneko Members Discount BIG：15%
Kuroneko Members Drop-Off Discount
A discount of 150 JPY (tax included) per parcel is offered to Kuroneko Members who drop off their parcels to a Sales Office managed by Yamato Transport, which the waybill is issued by using "Neko-Pit" at the Sales Office or printed by using "Waybill Issuing System C2" with their computers at home.
- *If dropping off parcels at a Sales Office however the above requirements are not fulfilled, the standard drop-off discount of 100 JPY applies.
Examples: Registered as Kuroneko Members but a handwritten waybill is used
A waybill is issued as a guest member
RAKURAKU Waybill Printing Service
Waybills can be issued using the following three methods:
- Have a waybill issued at a Yamato Transport Sales Office
Please scan your Kuroneko Members Card at a NekoPit terminal installed at the Sales Offices. - Have a waybill issued at home
Please show your Kuroneko Members Card to the Sales Driver. - Have a waybill delivered to your home
Waybills will be delivered when an application is received in advance via the internet or telephone.
Delivery Completed Email
After a delivery has been completed, an email is sent within approximately one hour with the waybill number and the date and time of completed delivery.
This service is available for customers who are sending parcels via TA-Q-BIN and can be used in all regions of Japan.
Scope of the applicability of rates for cashless payments
If you use any of the following payment methods to pay for TA-Q-BIN (prepayment) and/or TA-Q-BIN Compact (prepayment), rates for cashless payments will apply.
<If you make an online payment in advance using any of the following methods>
- Apple Pay
- Kuroneko Pay
- Telecommunication carriers’ payment systems (DOCOMO Payment, au KANTAN Payment)
<If you make an in-person cashless payment at a Yamato Transport Sales Office or when a sales driver picks up your parcel>
- QR code payment (PayPay, Rakuten Pay, d Barai, au Pay, LINE Pay, Merpay)
- Electronic money (nanaco, WAON, Rakuten Edy and transportation companies’ electronic money)
- Discounts for Kuroneko members
- *Online payments are accepted only for TA-Q-BIN parcel delivery requests made through smartphones. For details, please click here. (Japanese only)
- *Please note that cashless payment rates do not apply to payments for TA-Q-BIN (cash on delivery), TA-Q-BIN Compact (cash on delivery) or packaging materials.
- *When you make a payment in-person but need to supplement the payment with cash due to an insufficient e-money or Kuroneko member discount balance, please note that cashless payment rates will not apply. Also note that QR code payment cannot be used in conjunction with cash.
- *If payment is made with a combination of any Kuroneko member discount and cash, the amount will be determined by subtracting the Kuroneko member discount (10% or 15%) from the cash delivery charge.
How to Measure Parcel Size
The parcel size is the total of width, length, and height in centimeters.
- *The maximum length of any one side of a package is 170 cm, and up to 100 cm for packages that need to be transported in a certain configuration, such as packages that cannot be turned upside down.
Size Table
When either the parcel size or weight exceeds the criteria as listed below, the size category for the greater of the two will be used.
| Size | Parcel Size | Weight |
|---|---|---|
| Size 60 | Up to 60cm | Up to 2 kg |
| Size 80 | Up to 80cm | Up to 5 kg |
| Size 100 | Up to 100cm | Up to 10 kg |
| Size 120 | Up to 120cm | Up to 15 kg |
| Size 140 | Up to 140cm | Up to 20 kg |
| Size 160 | Up to 160cm | Up to 25 kg |
| Size 180 | Up to 180cm | Up to 30 kg |
| Size 200 | Up to 200cm | Up to 30 kg |
Regarding parcels that cannot be handled, please refer to the following link.
How to Use the Automated Phone Service
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Inquiry |
Business hours |
Menu number |
Procedures |
|---|---|---|---|
| Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
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See table below |
| Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
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You will be connected to the Customer Service Center. |
| Pickup | |||
| Other inquiries |
Redelivery Procedures
| 1. Enter waybill number | Please enter the waybill number. |
| 2. Select delivery or pickup | Please select from the following options:
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| 3. Select the desired delivery date | Enter your desired delivery date.
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| 4. Select the desired delivery time zone | Enter your desired delivery time zone.
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| 5. Enter your phone number | Enter a telephone number where you can be reached. |
| 6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
How to Send Airport TA-Q-BIN
How to Create Waybills
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect deliver times or make it impossible to deliver the parcel.
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
Please write a detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
To check the postal code, address, and name of Yamato Transport Sales Offices, please use the Sales Office, TA-Q-BIN Agency and Sales Driver Search.
How to receive parcels
Before visiting the designated Yamato Transport Sales Office, please use the parcel tracking system to confirm that the delivery status is "Waiting for Customer Pickup."
What to bring to Sales Office
| Recipient | Personal ID (driver's license, health insurance certificate, student ID, passport, employee ID, credit card, cash card, etc.) and personal seal |
| Proxy | Family member: Personal ID and personal seal of the proxy Friend, etc.: Personal ID (copy acceptable) and seal of the receiver |
Precautions
The day and time which parcels can be picked up differs according to each Sales Office. For more Information, please see the web page of your desired Sales Office.
If no one comes to pick up the parcel one week from delivery, the parcel may be returned to the sender. Customers must pick up all parcels delivered to the Sales Office which are addressed to them.
Waybills are available at nearby Yamato Transport Sales Offices, convenience stores and TA-Q-BIN Agencies.
Search for nearby Sales Offices and TA-Q-BIN Agencies (Japanese Only)How to Pack and Send
I don't know how to pack my parcel
I want to know which packing materials are most suitable
I want to know how to send and pay for my parcel
FAQ
Precautions
- Airport TA-Q-BIN is insured up to 300,000 JPY (tax included) per parcel.
- When receiving parcels at the airport counter, the parcels will be exchanged with the "Sender Receipt" of the waybill. Make sure to bring the receipt with you.
- This service may not be available at some convenience stores.
Request pickup
Inquiries Online
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
Inquiries by Phone
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)