1. Living in Japan
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  3. When Receiving an Attempted Delivery Notice

When Receiving an Attempted Delivery Notice

Attempted Delivery Notice

The yellow paper shown on the left is an "Attempted Delivery Notice." This indicates that delivery was not possible as the intended recipient was absent at the time of attempted delivery by Yamato Transport.
To receive the parcel, it is necessary to request redelivery.
Redelivery can be easily requested using the inquiry form. The waybill number listed on the Attempted Delivery Notice is necessary when requesting redelivery.

Check the Details of the Attempted Delivery Notice

Front

  1. AName of recipient

    If an unfamiliar name is written on the waybill, it might be possible that there has been a mistake. Please report such issues to Yamato Transport.

  2. BReason why an Attempted Delivery Notice was delivered

    Depending on the reason selected, please take the necessary actions as listed below.

    Delivery Please request redelivery.
    Pickup Please call the Sales Driver (Japanese Only) or the Customer Service Center listed in section G. The phone number for the Sales Driver is listed on the back of the waybill in section F.
    Delivered to Delivery Locker Please use the number written on the waybill and take out the parcel from the Delivery Locker.
    Name (or address) could not be confirmed Please request redelivery. Please state the correct name and address upon making the request.
    Parcel did not fit in mailbox Please request redelivery.
  3. CType of parcel

    The storage period and redelivery method differs by parcel type. Please take note of the following.

    Cool TA-Q-BIN Parcels will be held at the Sales Office for up to 3 days from the day on which the Attempted Delivery Notice was delivered.
    Cash on delivery, credit card The delivery destination cannot be changed.
    Kuroneko DM-Bin Redelivery is possible from the following day.
    Nekopos Redelivery time zones differ according to the time at which the redelivery request was accepted.
    For more informations, please refer to "Available Time Zones and Reception Closing Time."

Back

  1. DDelivery date

    This is the date and time of the attempted delivery.
    Parcels will be held at the Sales Office for up to 1 week from the date written on the Attempted Delivery Notice (excludes perishables and food products). Please receive the parcel within this period.

    • *If the intended recipient cannot be contacted for a long period of time, the parcel may be returned to the sender.
  2. ETracking number

    This number is necessary to check the delivery status and to request redelivery.
    Use the 12-digit number written on the waybill to request redelivery.

  3. FDirect phone number of Sales Driver

    Call this telephone number to directly contact the Sales Driver in charge of delivering the parcel.

    • *The Sales Driver may be unable to answer calls when driving, etc.
    • *The Sales Driver may not be able to provide service in English. For service in English, please call the telephone number listed in (G).
  4. GPhone number for foreign language services

    This is a toll free automated phone service.
    Redelivery requests can be made while listening to instructions in foreign languages.

Request Redelivery Using the Automated Phone Service

Request Redelivery
24 hours a day, 365 days a year

TOLL FREE in English
0120-17-9625

When difficult to connect with the toll-free number

in English0783-30-4348

Redelivery Time Zones and Request Deadlines by Automated Phone Service

TA-Q-BIN

* This table can be scrolled.
Redelivery time zone AM (Before Noon) 14:00 - 16:00 16:00 - 18:00 18:00 - 20:00 19:00 - 21:00
Request deadline 7:00 on the same day 12:40 on the same day 12:40 on the same day 17:40 on the same day 17:40 on the same day

Nekopos

* This table can be scrolled.
Redelivery time zone AM (Before Noon) 14:00 - 16:00 16:00 - 18:00 18:00 - 20:00 19:00 - 21:00
Request deadline Not available 12:00 on the
same day		 12:00 on the
same day		 16:00 on the
same day		 16:00 on the
same day