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Sending and Payment Methods

Send from Home or Office

Apply for pickup online or by telephone and a Sales Driver will come to your home.

Time zones available for selection

Time zones available for selection By 13:00 14:00 - 16:00 16:00 - 18:00 17:00 - 18:30
Acceptance deadlines Until 10:00 on the same day Until 14:00 on the same day Until 16:00 on the same day Until 17:00 on the same day

Acceptance times for pickup may vary by region.
Please contact Customer Service Center (0120-17-9625, 9am-6pm, 365days a year) for further details.

Precautions

  • Compared to regular TA-Q-BIN, one additional day is required for Golf TA-Q-BIN, Ski TA-Q-BIN, Airport TA-Q-BIN and Round Trip TA-Q-BIN for accommodation facilities.
    Please request delivery of parcels so that they arrive one day prior to the intended date of usage.
  • Pickup and delivery on the specified dates and times may not be possible due to disasters, traffic conditions, etc.
  • If you want to cancel a pickup. please contact Customer Service Center (0120-17-9625, 9am-6pm, 365days a year).

Services Available

TA-Q-BIN TA-Q-BIN Compact Cool TA-Q-BIN Golf TA-Q-BIN Ski TA-Q-BIN Airport TA-Q-BIN
Round Trip TA-Q-BIN PC TA-Q-BIN TA-Q-BIN Time Service YAMATO-BIN International TA-Q-BIN

Payment methods available

Cash Kuroneko Members Discount(*1) E-money Credit card Other

Please note that credit cards canot be used except certain counters at airports.

  • *YAMATO-BIN optional insurance fees can only be paid by cash.
  • *1For cash on delivery, it is possible to use your Kuroneko Members card when paying. However, the Kuroneko Members Discount does not apply.

Inquiries
Online

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

Inquiries by Phone

toll-free0120-17-9625

The hours of operation differs depending on the type of inquiry.

When difficult to connect with the toll-free number

in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)

Bring to a Yamato Transport Sales Office

100 JPY discount per parcel

For convenience, parcels can also be sent from Yamato Transport Sales Offices.

Search for the nearest TA-Q-BIN Agency

Services Available

TA-Q-BIN TA-Q-BIN Compact Cool TA-Q-BIN Golf TA-Q-BIN Ski TA-Q-BIN Airport TA-Q-BIN
Round Trip TA-Q-BIN PC TA-Q-BIN TA-Q-BIN Time Service YAMATO-BIN International TA-Q-BIN

Payment methods available

Cash Kuroneko Members Discount(*1) E-money Credit card Other

Please note that credit cards cannot be used except certain counters at airports.

  • *YAMATO-BIN optional insurance fees can only be paid by cash.
  • *1For cash on delivery, it is possible to use your Kuroneko Members card when paying. However, the Kuroneko Members Discount does not apply.

Bring to a TA-Q-BIN Agency

Parcels can be sent from nearby TA-Q-BIN Agencies. Please use stores with official TA-Q-BIN signs and flags.

100 JPY discount per parcel

Parcels can be sent from nearby TA-Q-BIN Agencies. Please use stores with official TA-Q-BIN signs and flags.

  • *Services not available at some stores.

Search for a nearby Sales Office

Services Available

TA-Q-BIN TA-Q-BIN Compact Cool TA-Q-BIN Golf TA-Q-BIN Ski TA-Q-BIN Airport TA-Q-BIN
Round Trip TA-Q-BIN PC TA-Q-BIN TA-Q-BIN Time Service YAMATO-BIN International TA-Q-BIN

Payment methods available

Cash Kuroneko Members Discount E-money Credit card Other

Please note that credit cards cannot be used except certain counters at airports.

Bring to a Convenience Store

Parcels can also be sent from nearby convenience stores. Please use stores with official TA-Q-BIN signs and flags.

100 JPY discount per parcel

Parcels can also be sent from nearby convenience stores. Please use stores with official TA-Q-BIN signs and flags.

  • *Services not available at some stores.
  • *Except for Cool TA-Q-BIN and YAMATO-BIN

Search for nearby convenience stores

Services available

TA-Q-BIN TA-Q-BIN Compact Cool TA-Q-BIN Golf TA-Q-BIN Ski TA-Q-BIN Airport TA-Q-BIN
Round Trip TA-Q-BIN PC TA-Q-BIN TA-Q-BIN Time Service YAMATO-BIN International TA-Q-BIN
  • *Cash on delivery service cannot be used with TA-Q-BIN Compact.

Payment methods available

Cash Kuroneko Members Discount E-money Credit card Other
  • *Available payment methods differ depending on the convenience store. For more information, please contact the convenience store directly.