Customer Service Center
Make an inquiry to a Customer Service Center
Inquiries by Phone
How to proceed with the procedures
Inquiry |
Menu number |
Business hours |
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Redelivery ※Connected to Auto Redelivery System ※Press 5 for UPS & International TA-Q-BIN redelivery |
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9:00am - 6:00pm
365 days a year |
Pick up |
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Check the status of your parcel |
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Inquiries on delivery fees and services |
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Other inquiries |
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Redelivery Procedures
1. Enter waybill number | Please enter the waybill number. |
2. Select delivery or pickup | Please select from the following options:
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3. Select the desired delivery date | Enter your desired delivery date.
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4. Select the desired delivery time zone | Enter your desired delivery time zone.
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5. Enter your phone number | Enter a telephone number where you can be reached. |
6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
When difficult to connect with the toll-free number
in English03-6834-7503
(9:00am to 6:00pm, 365 days a year)
Precautions
- For redelivery of TA-Q-BIN parcels, requests must be completed by 7:00pm.
- Redelivery on the specified date and time may not be possible due to disaster, traffic conditions, etc.
- If telephone lines are busy, please contact your nearest Customer Service Center. We apologize for the inconvenience.
- For inquiries regarding International TA-Q-BIN and International Cool TA-Q-BIN, please contact International Customer Service Center (0120-5931-69).