Request Redelivery Using the Automated Phone Service
Request Redelivery
Inquiries by Phone
0120-17-9625
The hours of operation differs depending on the type of inquiry.
Inquiries
Online
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
How to Use the Automated Phone Service
Inquiry | Business hours | Menu number | Procedures |
---|---|---|---|
Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
1 |
|
1. Enter waybill number | Please enter the waybill number. |
---|---|
2. Select delivery or pickup |
Please select from the following options:
|
3. Select the desired delivery date |
Enter your desired delivery date.
|
4. Select the desired delivery time zone |
Enter your desired delivery time zone.
|
5. Enter your phone number | Enter a telephone number where you can be reached. |
6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
2 | You will be connected to the Customer Service Center. |
---|---|---|---|
Pickup | |||
Other inquiries |
Precautions
- For same day redelivery of TA-Q-BIN parcels, requests must be completed by 5:40pm.
- Redeliveries may not be delivered on the specified date and time due to disasters, traffic conditions, etc.
- If you want to cancel a redelivery request, please contact Customer Service Center.
- If redelivery cannot be arranged using the automated phone service, please call 03-6757-1061 (9:00 to 18:00, 365 days a year).
Redelivery Time Zones and Request Deadlines
Redelivery time zone | AM (Before noon) | 14:00 to 16:00 | 16:00 to 18:00 | 18:00 to 20:00 | 19:00 to 21:00 |
---|---|---|---|---|---|
Request deadline | 7:00 on the same day | 12:40 on the same day | 12:40 on the same day | 17:40 on the same day | 17:40 on the same day |
Procedures
① Enter waybill number | Enter your waybill number. |
---|---|
② Select delivery or pickup | Press the button which corresponds to your desired choice.
|
③ Select your desired delivery date | Enter your desired delivery date.
|
④ Select your desired delivery time zone | Enter your desired delivery time zone.
|
⑤ Enter your phone number | Enter a phone number where you can be reached. |
⑥ Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |