1. Living in Japan
  2. Receiving
  3. Request Redelivery Using the Automated Phone Service

Request Redelivery Using the Automated Phone Service

Request Redelivery
24 hours a day, 365 days a year

TOLL FREE in English
0120-17-9625
Redelivery time zone Request deadline
AM (Before noon) 7:00 on the same day
14:00 to 16:00 12:40 on the same day
16:00 to 18:00 12:40 on the same day
18:00 to 20:00 17:40 on the same day
19:00 to 21:00 17:40 on the same day

When difficult to connect with the toll-free number

in English0783-30-4348

Frequently Asked Questions (FAQ)

Procedures

① Enter waybill number Enter your waybill number.
② Select delivery or pickup

Press the button which corresponds to your desired choice.

  • For delivery, press 1
  • For Yamato Transport Sales Office pickup, press 3
③ Select your desired delivery date

Enter your desired delivery date.

  • For same day delivery, press 3
  • For delivery on a later date, enter the desired date in MMDD format(e.g. For April 1, enter0401)
④ Select your desired delivery time zone

Enter your desired delivery time zone.

  • No preference (same day or later date), press 0
  • Specify delivery time zone
    • For AM, press 1
    • For 14:00 - 16:00 2
    • For 16:00 - 18:00 3
    • For 18:00 - 20:00 4
    • For 19:00 - 21:00 5
⑤ Enter your phone number Enter a phone number where you can be reached.
⑥ Request accepted Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.