Request Redelivery Using the Automated Phone Service
Request Redelivery
Inquiries by Phone
The hours of operation differs depending on the type of inquiry.
Inquiries Online
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
Precautions
- For same day redelivery of TA-Q-BIN parcels, requests must be completed by 5:40pm.
- Redeliveries may not be delivered on the specified date and time due to disasters, traffic conditions, etc.
- If you want to cancel a redelivery request, please contact Customer Service Center.
- If redelivery cannot be arranged using the automated phone service, please call 03-6757-1061 (9:00 to 18:00, 365 days a year).
How to Use the Automated Phone Service
Inquiry |
Business hours |
Menu number |
Procedures |
---|---|---|---|
Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
|
See table below |
Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
|
You will be connected to the Customer Service Center. |
Pickup | |||
Other inquiries |
Redelivery Procedures
1. Enter waybill number | Please enter the waybill number. |
2. Select delivery or pickup | Please select from the following options:
|
3. Select the desired delivery date | Enter your desired delivery date.
|
4. Select the desired delivery time zone | Enter your desired delivery time zone.
|
5. Enter your phone number | Enter a telephone number where you can be reached. |
6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
Redelivery Time Zones and Request Deadlines
Redelivery time zone | AM (Before noon) | 14:00 to 16:00 | 16:00 to 18:00 | 18:00 to 20:00 | 19:00 to 21:00 |
Request deadline | 7:00 on the same day | 12:40 on the same day | 12:40 on the same day | 17:40 on the same day | 17:40 on the same day |
Procedures
① Enter waybill number | Enter your waybill number. |
---|---|
② Select delivery or pickup |
Press the button which corresponds to your desired choice.
|
③ Select your desired delivery date |
Enter your desired delivery date.
|
④ Select your desired delivery time zone |
Enter your desired delivery time zone.
|
⑤ Enter your phone number | Enter a phone number where you can be reached. |
⑥ Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |