Request Redelivery Using the Automated Phone Service

Request Redelivery

0120-17-9625

The hours of operation differs depending on the type of inquiry.

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

When difficult to connect with the toll-free number

in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)

Inquiry	Business hours	Menu number	Procedures
Redelivery except for UPS & International TA-Q-BIN	24 hours a day, 365 days a year	1

1. Enter waybill number	Please enter the waybill number.
2. Select delivery or pickup	Please select from the following options: To request redelivery, press 1 To request pickup at a TA-Q-BIN Sales Office, press 3
3. Select the desired delivery date	Enter your desired delivery date. For same day delivery, press 1 For delivery on a later date, enter the desired date in MMDD format (e.g. enter 0 4 0 1 for April 1)
4. Select the desired delivery time zone	Enter your desired delivery time zone. No preference (same day or later date), press 0 Specify delivery time zone For AM: press 1 For 2:00pm - 4:00pm: press 2 For 4:00pm - 6:00pm: press 3 For 6:00pm - 8:00pm: press 4 For 7:00pm - 9:00pm: press 5
5. Enter your phone number	Enter a telephone number where you can be reached.
6. Request accepted	Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.

Pickup
Redelivery UPS & International TA-Q-BIN	9:00am - 6:00pm 365 days a year	2	You will be connected to the Customer Service Center.
Other inquiries

For same day redelivery of TA-Q-BIN parcels, requests must be completed by 5:40pm.
Redeliveries may not be delivered on the specified date and time due to disasters, traffic conditions, etc.
If you want to cancel a redelivery request, please contact Customer Service Center.
If redelivery cannot be arranged using the automated phone service, please call 03-6757-1061 (9:00 to 18:00, 365 days a year).

Redelivery time zone	AM (Before noon)	14:00 to 16:00	16:00 to 18:00	18:00 to 20:00	19:00 to 21:00
Request deadline	7:00 on the same day	12:40 on the same day	12:40 on the same day	17:40 on the same day	17:40 on the same day

① Enter waybill number	Enter your waybill number.
② Select delivery or pickup	Press the button which corresponds to your desired choice. For delivery, press 1 For Yamato Transport Sales Office pickup, press 3
③ Select your desired delivery date	Enter your desired delivery date. For same day delivery, press 3 For delivery on a later date, enter the desired date in MMDD format（e.g. For April 1, enter 0 4 0 1）
④ Select your desired delivery time zone	Enter your desired delivery time zone. No preference (same day or later date), press 0 Specify delivery time zone For AM, press 　1 For 14:00 - 16:00　2 For 16:00 - 18:00　3 For 18:00 - 20:00　4 For 19:00 - 21:00　5
⑤ Enter your phone number	Enter a phone number where you can be reached.
⑥ Request accepted	Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.