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Request Redelivery Using the Automated Phone Service

Request Redelivery

Inquiries by Phone

0120-17-9625

The hours of operation differs depending on the type of inquiry.

Check the hours of operation

Inquiries Online

Request Redelivery

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

When difficult to connect with the toll-free number

in English03-6757-1061

(9:00am to 6:00pm, 365 days a year)

Precautions

For same day redelivery of TA-Q-BIN parcels, requests must be completed by 5:40pm.
Redeliveries may not be delivered on the specified date and time due to disasters, traffic conditions, etc.
If you want to cancel a redelivery request, please contact Customer Service Center.
If redelivery cannot be arranged using the automated phone service, please call 03-6757-1061 (9:00 to 18:00, 365 days a year).

How to Use the Automated Phone Service

Inquiry	Business hours	Menu number	Procedures
Redelivery except for UPS & International TA-Q-BIN	24 hours a day, 365 days a year	1	See table below
Redelivery UPS & International TA-Q-BIN	9:00am - 6:00pm 365 days a year	2	You will be connected to the Customer Service Center.
Pickup
Other inquiries

Redelivery Procedures

1. Enter waybill number	Please enter the waybill number.
2. Select delivery or pickup	Please select from the following options: To request redelivery, press 1 To request pickup at a TA-Q-BIN Sales Office, press 3
3. Select the desired delivery date	Enter your desired delivery date. For same day delivery, press 1 For delivery on a later date, enter the desired date in MMDD format (e.g. enter0401 for April 1)
4. Select the desired delivery time zone	Enter your desired delivery time zone. No preference (same day or later date), press 0 Specify delivery time zone For AM: press 1 For 2:00pm - 4:00pm: press 2 For 4:00pm - 6:00pm: press 3 For 6:00pm - 8:00pm: press 4 For 7:00pm - 9:00pm: press 5
5. Enter your phone number	Enter a telephone number where you can be reached.
6. Request accepted	Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.

Redelivery Time Zones and Request Deadlines

* This table can be scrolled.
Redelivery time zone	AM (Before noon)	14:00 to 16:00	16:00 to 18:00	18:00 to 20:00	19:00 to 21:00
Request deadline	7:00 on the same day	12:40 on the same day	12:40 on the same day	17:40 on the same day	17:40 on the same day

Procedures

① Enter waybill number	Enter your waybill number.
② Select delivery or pickup	Press the button which corresponds to your desired choice. For delivery, press 1 For Yamato Transport Sales Office pickup, press 3
③ Select your desired delivery date	Enter your desired delivery date. For same day delivery, press 3 For delivery on a later date, enter the desired date in MMDD format(e.g. For April 1, enter0401)
④ Select your desired delivery time zone	Enter your desired delivery time zone. No preference (same day or later date), press 0 Specify delivery time zone For AM, press 1 For 14:00 - 16:00 2 For 16:00 - 18:00 3 For 18:00 - 20:00 4 For 19:00 - 21:00 5
⑤ Enter your phone number	Enter a phone number where you can be reached.
⑥ Request accepted	Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.

Receiving

Request Redelivery Online

Customer Service Center