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Request Redelivery Using the Automated Phone Service

Request Redelivery

Inquiries by Phone


The hours of operation differs depending on the type of inquiry.


Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

When difficult to connect with the toll-free number

in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)


  • For same day redelivery of TA-Q-BIN parcels, requests must be completed by 5:40pm.
  • Redeliveries may not be delivered on the specified date and time due to disasters, traffic conditions, etc.
  • If you want to cancel a redelivery request, please contact Customer Service Center.
  • If redelivery cannot be arranged using the automated phone service, please call 03-6757-1061 (9:00 to 18:00, 365 days a year).

Redelivery Time Zones and Request Deadlines

Redelivery time zone AM (Before noon) 14:00 to 16:00 16:00 to 18:00 18:00 to 20:00 19:00 to 21:00
Request deadline 7:00 on the same day 12:40 on the same day 12:40 on the same day 17:40 on the same day 17:40 on the same day


① Enter waybill number Enter your waybill number.
② Select delivery or pickup

Press the button which corresponds to your desired choice.

  • For delivery, press 1
  • For Yamato Transport Sales Office pickup, press 3
③ Select your desired delivery date

Enter your desired delivery date.

  • For same day delivery, press 3
  • For delivery on a later date, enter the desired date in MMDD format(e.g. For April 1, enter 0 4 0 1
④ Select your desired delivery time zone

Enter your desired delivery time zone.

  • No preference (same day or later date), press 0
  • Specify delivery time zone
    For AM, press      1
    For 14:00 - 16:00 2
    For 16:00 - 18:00 3
    For 18:00 - 20:00 4
    For 19:00 - 21:00 5
⑤ Enter your phone number Enter a phone number where you can be reached.
⑥ Request accepted Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.