Traveling to Japan
If There is a Problem Receiving a Parcel
If an Attempted Delivery Notice is Delivered to a Mailbox
If the intended receiver was absent when the parcel was delivered, an Attempted Delivery Notice is placed into the mailbox and the parcel is returned to the Sales Office.
Check the Attempted Delivery Notice and then request redelivery.
If Neither an Attempted Delivery Notice nor Parcel is Received
If the house or apartment has delivery lockers, please check to see if the parcel is located in one of them. If the parcel is not in a delivery locker, it is likely that there is a problem with the delivery. Please contact Yamato Transport as soon as possible.
When the mistake is noticed when receiving the parcel
Please inform the Sales Driver of the mistaken delivery.
When the mistake is noticed after receiving the parcel
Please do not open the parcel. Use the inquiry form to report the mistaken delivery.
When receiving an unexpected Attempted Delivery Notice
Please use the inquiry form to report the mistaken delivery.
In the unlikely event that the parcel was damaged or harmed due to negligence by Yamato Transport during shipping, we will provide compensation based on the applicable Terms and Conditions.
Insurance Limit for TA-Q-BIN
The insurance limit differs depending on the service.
| TA-Q-BIN, TA-Q-BIN Compact, Cool TA-Q-BIN, PC TA-Q-BIN, Golf TA-Q-BIN, Ski TA-Q-BIN, Airport TA-Q-BIN, Round Trip TA-Q-BIN, TA-Q-BIN Time Service | Up to 300,000 JPY per parcel (tax included) |
| TA-Q-BIN Compact | Up to 30,000 JPY per parcel (tax included) |
| Nekopos | Up to 3,000 JPY per one parcel (tax included) |
| International TA-Q-BIN | Up to 200,000 JPY per waybill (tax included) However, the liability limit is 22 SDR per 1 kilogram when the price of goods is not listed on the waybill.(*) |
Precautions
- The accident application deadline is 14 days from the day on which the parcel was received at the destination.
- Please note that compensation may not be provided if it is not possible to confirm the current condition of the damaged parcel.
- Compensation is not provided for parcels that are subject to restrictions for "Items that Cannot be Sent by TA-Q-BIN, " "Dangerous Items which Cannot be Shipped by Air Freight, " "Items that Cannot be Sent by International TA-Q-BIN, " and "Prohibited Items in Each Country."
Disclaimer
Yamato Transport assumes no responsibility for damages incurred due to the following reasons.
- 1Direct, indirect, collateral, extraordinary, and all other resulting damages caused by delayed delivery due to traffic conditions, etc.
- 2Combustion, explosion, condensation, mold, decay, discoloration, rust, or any other similar phenomenon due to deterioration of the parcel.
- 3Direct, indirect, collateral, extraordinary, and all other resulting damage caused by fraud committed by a malicious third party.
- 4Other matters subject to the
TA-Q-BIN Terms and Conditions(PDF: 182KB).
Inquiries
After confirming the Notes and Disclaimers listed above, if the damage is subject to compensation, please make an inquiry as listed below.
Request Redelivery Using the Automated Phone Service
Request Redelivery
24 hours a day, 365 days a year
When difficult to connect with the toll-free number
in English0783-30-4348
Redelivery Procedures
| 1. Enter waybill number | Please enter the waybill number. |
| 2. Select delivery or pickup | Please select from the following options:
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| 3. Select the desired delivery date | Enter your desired delivery date.
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| 4. Select the desired delivery time zone | Enter your desired delivery time zone.
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| 5. Enter your phone number | Enter a telephone number where you can be reached. |
| 6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |