Request Redelivery Using the Automated Phone Service
Request Redelivery
24 hours a day, 365 days a year
Please press 1 and follow the procedure to request a redelivery.
- *For UPS and International TA-Q-BIN please press 3. (Every day from 9:00 to 18:00)
Redelivery time zone | Request deadline |
AM (Before noon) | 7:00 on the same day |
14:00 to 16:00 | 12:40 on the same day |
16:00 to 18:00 | 12:40 on the same day |
18:00 to 20:00 | 17:40 on the same day |
19:00 to 21:00 | 17:40 on the same day |
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
Frequently Asked Questions (FAQ)
How to Use the Automated Phone Service
Inquiry |
Business hours |
Menu number |
Procedures |
---|---|---|---|
Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
|
See table below |
Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
|
You will be connected to the Customer Service Center. |
Pickup |
|
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Other inquiries |
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Redelivery Procedures
1. Enter waybill number | Please enter the waybill number. |
2. Select delivery or pickup | Please select from the following options:
|
3. Select the desired delivery date | Enter your desired delivery date.
|
4. Select the desired delivery time zone | Enter your desired delivery time zone.
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5. Enter your phone number | Enter a telephone number where you can be reached. |
6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
Procedures
① Enter waybill number | Enter your waybill number. |
---|---|
② Select delivery or pickup |
Press the button which corresponds to your desired choice.
|
③ Select your desired delivery date |
Enter your desired delivery date.
|
④ Select your desired delivery time zone |
Enter your desired delivery time zone.
|
⑤ Enter your phone number | Enter a phone number where you can be reached. |
⑥ Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |