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Help & Support

Frequently Asked Questions

FAQ List

Contact Us

Inquiries Online

Please call the phone number on the right for transfer requests.

Inquiry

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

Confirmation of "forwarding" application

*It will take 1 to 2 days from the initial delivery date.
*Freight (list price, cash on delivery) will be charged.
*The forwarding fee will be paid by the customer who receives the package.

Inquiries by Phone

0120-67-9625

8:00am to 9:00pm, 365 days a year

How to proceed with the procedures

When difficult to connect with the toll-free number

in English03-6834-7503

(8:00am to 9:00pm, 365 days a year)

How to proceed with the procedures

Inquiry	Menu number	Business hours
Redelivery ※Connected to Auto Redelivery System ※Press 5 for UPS & International TA-Q-BIN redelivery	1	8:00am to 9:00pm, 365 days a year
Pick up	2
Check the status of your parcel	3
Inquiries on delivery fees and services	4
Other inquiries	5

Precautions

All online inquiries will be checked. However, inquiries received after 6:00pm will be responded to from the following day.
If you are in a hurry, please contact us by phone.
Please note that depending on the inquiry, we might need time to respond or we might not be able to respond. We appreciate your understanding.