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About Cool TA-Q-BIN

QWhen I send my parcel by Cool TA-Q-BIN, what should I prepare in advance?

A

Please make sure to cool the item until it is sent.

Guide for pre-cool time

  • chilled type: more than 6 hours below 10℃
  • Frozen type: more than 12 hours below -15℃

QWhere can I request sending parcels via Cool TA-Q-BIN?

A

Cool TA-Q-BIN can be sent through parcel pickup by our sales driver or from a Yamato Transport sales office.

  • *Please take note that TA-Q-BIN agencies including convenience stores do not accept delivery of Cool TA-Q-BIN, because they do not have cold storage facilities.

You can also request the pickup by telephone and on your PC and smartphone.

QDo the rates of Cool TA-Q-BIN differ from those of TA-Q-BIN?

A

Yes. In addition to TA-Q-BIN rate, an extra charge will be applied.

Contact Us

Inquiries Online

Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.

Inquiries by Phone

toll-free0120-17-9625

The hours of operation differs depending on the type of inquiry.

When difficult to connect with the toll-free number

in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)

Precautions

  • All online inquiries will be checked. However, inquiries received after 6:00pm will be responded to from the following day.
  • If you are in a hurry, please contact us by phone.
  • Please note that depending on the inquiry, we might need time to respond or we might not be able to respond. We appreciate your understanding.