January 30, 2015
Discontinuation of Kuroneko Mail-Bin service and expansion of TA-Q-BIN service
Thank you for using Yamato Transport.
On January 22nd we announced that we would discontinue the Kuroneko Mail-Bin service at the end of March. Alternatively to respond the costumer needs, we will be expanding our TA-Q-BIN service by adding new service for “small parcels” starting from April 1st. We sincerely apologize for this sudden announcement.
We are deeply sorry for the inconvenience caused. Based on the type of products that you are currently kindly shipping with us, we would like to provide guidance to you regarding shifting to the new services. We humbly request for your continued patronage of Yamato Transport in the future.
Kuroneko Mail-Bin is widely used by many customers, sending about 2.1 billion packages per year, and has grown to handle around 40% of Japan's mail deliveries. We would like to thank our customers again for your continued business, and together with this announcement, describe two decisions that we have made.
Firstly we would like to describe the background behind our discontinuation of the Kuroneko Mail-Bin service.
In Japan, a letter is defined legally as "Confidential documents" and can be sent through the post, but a Mail-Bin delivery is considered a parcel. If a letter or documents considered as “Confidential documents” was sent by Mail-bin, both the sender and delivery company can be penalized. While it is only permissible to send "booklets and documents" by Mail-Bin, the distinction between these items and “Confidential documents” is ambiguous, and the inquiry counter at the Ministry of Internal Affairs and Communications often does not provide timely answers to queries regarding whether a given item should be classified as a “Confidential documents” or not. Under such circumstances, based on our management philosophy and social responsibility, we can no longer ignore the risk that customers may unknowingly send "Confidential documents” using the Kuroneko Mail-Bin service and be in breach of the law, and thus we have decided to discontinue the Mail-Bin service from the end of March.
From April 1st we will continue to serve our business customers with the new Kuroneko DM-Bin service, limited to catalogs and pamphlets whose contents have been confirmed in advance as the "non- confidential documents".
Secondly, in order to meet growing customer needs for "small parcels" deliveries we will expand our TA-Q-BIN service from April 1st.
Due to the expansion of internet auction markets and e-commerce, customer needs for “smallparcels” delivery services have increased more than we predicted at the time of development of the Kuroneko Mail-Bin service, and up to now we have not been able to completely meet these customer needs. We have received requests for services on a level similar to TA-Q-BIN, such as a system to allow customers to track when goods purchased online will arrive, confirmation on completion of delivery notices, and compensation in case of damage during shipping. From April 1st we will launch two new services to meet to these customer needs.
1. A new TA-Q-BIN service based on a dedicated box for small items to provide a reasonably priced, reliable and simple service.
2. A new TA-Q-BIN quality service (featuring speedy delivery and email notifications etc.) for small, thin items.
The details of these two new services will be explained in more detail soon. We thank you for your business and humbly request your continued patronage.
You may contact us by dialing numbers below for further assistance.
Toll-Free Number: 0120-17-9625 (9am - 6pm JST daily)
If you cannot use toll-free number, please call at 03-6757-1061.