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To Our Customers:

May 16, 2012

Announcement regarding Unification of Kuroneko Mail-Bin into A4 Size

Yamato Transport Co., Ltd. is announcing our decision to unify Kuroneko Mail-Bin into A4 size.

  1. 1.Background

    Kuroneko Mail-Bin is a service in which parcels received from customers are delivered to mailboxes. We have provided this service in the two sizes of A4 and B4.
    However, in the majority of cases, it is difficult to insert B4 size parcels into mailboxes. This has resulted in many instances of trouble for our customers. For example, the Kuroneko Mail-Bin may be bent when it is inserted or it is removed by customers, it may fold under the weight of other parcels, or it may prevent other parcels from being inserted into the mailbox.
    Furthermore, when it is clear that the parcel cannot be inserted into a mailbox, we deliver the parcels directly to customers. However, when customers are not present at the delivery site, we insert a "Kuroneko Mail-Bin Contact Form" and then redeliver the parcel. Consequently, a longer time is often required before delivery.
    In view of the above circumstances, we reviewed how to maintain the quality of our mailing service. As a result, we have decided to discontinue service for the B4 size of Kuroneko Mail-Bin and to unify service into the A4 size.

    • *The A4 size of Kuroneko Mail-Bin holds contents from postcard size to envelopes within a length of 33.2 cm and a width of 24 cm which hold A4 paper.
      Customers can still use this service without change to send contents which are smaller than A4 size.
  2. 2.Products for which service will be discontinued
    • Kuroneko Mail-Bin: B4 size (1 cm/2 cm)
    • Kuroneko Mail-Bin Express: B4 size (1 cm/2 cm)
    • Kuroneko Mail-Bin Prepaid Return Mail Service: B4 size (1 cm/2 cm)
      Kuroneko Mail-Bin accounts for less than 1% of all parcels handled (in FY2011)
  3. 3.Date on which service will be discontinued: June 30 (Sat.), 2012

    We apologize to any inconvenience incurred by customers who have used the B4 size of Kuroneko Mail-Bin. However, unification of sizes is necessary in order to maintain delivery quality. We ask for your understanding in this matter.

Yamato Transport Co., Ltd., Customer Service Center
TEL: 0120-17-9625
(Hours: 9:00am to 6:00pm)