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YAMATO-BINSend parcels larger than standard TA-Q-BIN sizes (maximum linear dimension of 160cm and maximum weight of 25kg) and parcels containing items totalling more than 300,000 JPY (tax included).Some parcels may not be accepted due to their size and weight.
YAMATO-BIN can be used to send parcels larger than Size 160 which cannot be sent by TA-Q-BIN, and parcels with a total weight of more than 25kg per waybill.
Customers can choose to purchase insurance for their parcels.
Some accidents are not covered by our Terms and Conditions. Therefore, we recommend purchasing insurance.
Insurance may not be able to apply for some parcels.
For details, please refer to below Important Information Manual (Japanese Only) or contact our customer service center.
For this service, one Sales Driver uses a small truck to pick up the parcel. Therefore, it is required that you pack and move the parcel outside in advance.
For large parcels which need to be loaded on a large truck or carried by multiple staff, or for parcels that need to be packed, please use Household Goods
TA-Q-BIN.
Rates vary depending on the total weight of the parcel and the area of the recipient. The total weight uses the heavier of the actual weight and the volumetric weight.
Volumetric weight (kg) = Length (meters) x Width (meters) x Height (meters) x 280
When dropping off parcels at Yamato Transport Sales Offices or TA-Q-BIN Agencies, discounts are given based on total weight per waybill.
| Total weight | Up to 30 kg | Up to 50 kg | Up to 100 kg | For each subsequent increase of 50kg |
|---|---|---|---|---|
| Discount | 120 JPY | 140 JPY | 230 JPY | Additional charge of 90 JPY |
| Total weight | Discount |
|---|---|
| Up to 30 kg | 120 JPY |
| Up to 5O kg | 140 JPY |
| Up to 100 kg | 230 JPY |
| For each subsequent increase of 50kg | Additional charge of 90 JPY |
We will use the greatest care when delivering your parcel. If breakage or other damage occurs during shipping at the fault of Yamato, we will compensate you based on the shipping Terms and Conditions. However, depending on the details of the accident, there are cases which are outside the scope of the shipping Terms and Conditions.
Therefore, we recommend enrolling in optional shipping insurance for goods which are fragile or especially valuable. A non-life insurance company will provide compensation to the limit of the insured amount.
| Eligible cargo | Premiums (tax exempt) |
|---|---|
| General cargo (cargo including machines and fragile items) | 10 JPY for every 10,000 JPY of the insured amount (50 JPY minimum) |
Please write the detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
Please write the detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
Please write the detailed description of the parcel contents.
If a detailed description is not written, we will not be able to identify the contents of the parcel.
This may affect delivery times or make it impossible to deliver the parcel.
To check the postal code, address, and name of Yamato Transport Sales Offices, please use the Sales Office, TA-Q-BIN Agency and Sales Driver Search.
How to receive parcels
Before visiting the designated Yamato Transport Sales Office, please use the parcel tracking system to confirm that the delivery status is "Waiting for Customer Pickup."
What to bring to Sales Office
| Recipient | Personal ID (driver's license, health insurance certificate, student ID, passport, employee ID, credit card, cash card, etc.) and personal seal |
|---|---|
| Proxy | Family member: Personal ID and personal seal of the proxy Friend, etc.: Personal ID (copy acceptable) and seal of the receiver |
Precautions
The day and time which parcels can be picked up differs according to each Sales Office. For more Information, please see the web page of your desired Sales Office.
If no one comes to pick up the parcel one week from delivery, the parcel may be returned to the sender. Customers must pick up all parcels delivered to the Sales Office which are addressed to them.
Waybills are available at nearby Yamato Transport Sales Offices, convenience stores and TA-Q-BIN Agencies (Japanese Only)
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
0120-17-9625
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
in English03-6757-1061
(9:00am to 6:00pm, 365 days a year)
| Inquiry | Business hours | Menu number | Procedures |
|---|---|---|---|
|
Redelivery except for UPS & International TA-Q-BIN |
24 hours a day, 365 days a year |
1 |
| 1. Enter waybill number | Please enter the waybill number. |
|---|---|
| 2. Select delivery or pickup |
Please select from the following options:
|
| 3. Select the desired delivery date |
Enter your desired delivery date.
|
| 4. Select the desired delivery time zone |
Enter your desired delivery time zone.
|
| 5. Enter your phone number | Enter a telephone number where you can be reached. |
| 6. Request accepted | Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time. |
|
Redelivery UPS & International TA-Q-BIN |
9:00am - 6:00pm 365 days a year |
2 | You will be connected to the Customer Service Center. |
|---|---|---|---|
| Pickup | |||
| Other inquiries |
Sales Offices handle the pickup and delivery of parcels for their designated areas, and serve as relay points for parcels.
They can accept parcel drop offs, issue waybills and act as a delivery pick up location.
Business hours, sending deadlines and services vary depending on each Sales Office. For more information, please find your nearest Sales Office.
Parcels can be sent from delivery lockers installed in apartments.
You can make a pickup request and make a payment with the Kuroneko Members website.
Parcels will be collected the same day for requests that are made by 4:00pm.
This service allows the pickup of parcels at Yamato Transport Sales Offices throughout Japan.
When a parcel has a Yamato Transport Sales Office is specified as the delivery destination on the waybill, it will be kept there temporarily. Customers can then go to the Sales Office to pick up their parcels.
This system can save you money when sending two or more parcels simultaneously to the same destination.
When sending more than one parcel, each additional parcel will receive a 100 JPY discount
Please use the Multiple-Parcel Waybill when using this service.
Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN services.
Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.
Waybills can be issued using the following three methods:
After a delivery has been completed, an email is sent within approximately one hour with the waybill number and the date and time of completed delivery.
This service is available for customers who are sending parcels via TA-Q-BIN and can be used in all regions of Japan.
A discount of 60 JPY per parcel is offered to customers who cooperate in the digitalization of waybill information. This discount applies to customers who issue waybills using the "Neko-Pit" tablet at a Sales Office managed by Yamato Transport or using "Waybill Issuing System C2" to print waybills with their computers at home.
This discount does not apply when customers drop off parcels at TA-Q-BIN Agencies or convenience stores.
A discount of 150 JPY (tax included) per parcel is offered to Kuroneko Members who drop off their parcels to a Sales Office managed by Yamato Transport, which the waybill is issued by using "Neko-Pit" at the Sales Office or printed by using "Waybill Issuing System C2" with their computers at home.
If dropping off parcels at a Sales Office however the above requirements are not fulfilled, the standard drop-off discount of 100 JPY applies.