For Parcels Larger than Standard TA-Q-BIN ParcelsYAMATO-BIN
Send parcels larger than standard TA-Q-BIN sizes (maximum linear dimension of 160cm and maximum weight of 25kg) and parcels containing items totalling more than 300,000 JPY (tax included).Some parcels may not be accepted due to their size and weight.
Select the time zone
TA-Q-BIN Delivery Center Pickup Service
Convenience store services available
Cash on delivery available
Return deliveries available
Send parcels larger than Size 160
YAMATO-BIN can be used to send parcels larger than Size 160 which cannot be sent by TA-Q-BIN, and parcels with a total weight of more than 25kg per waybill.
Send parcels valued more than 300,000 JPY (tax included)
Customers can choose to purchase insurance for their parcels. Some accidents are not covered by our Terms and Conditions. Therefore, we recommend purchasing insurance. Insurance may not be able to apply for some parcels. For details, please refer to below Important Information Manual (Japanese Only) or contact our customer service center.
The size limit per package is 200 cm as the total of the length, height and width of the package.
※ The maximum length of any one side of a package is 170 cm, and up to 100 cm for packages that need to be transported in a certain configuration, such as packages that cannot be turned upside down.
Delivery time is three days across Japan (delivery time for TA-Q-BIN plus one day).
※ Varies for some regions. In addition, specified date delivery is not offered.
Packages that exceed the specifications for YAMATO-BIN can be handled through the Household Goods TA-Q-BIN service provided by the Yamato Group's Yamato Home Convenience Co., Ltd., with the exception of some items such as plants, animals and vehicle parts. Same-day pickup and cash on delivery are not supported. Please check the precautions for Household Goods TA-Q-BIN to check important information such as which items cannot be accepted.
The following links will redirect you to the website of Yamato Home Convenience Co., Ltd.
For details about Household Goods TA-Q-BIN service, clickhere.
To view precautions for the Household Goods TA-Q-BIN service, clickhere.
Rates for YAMATO-BIN
Rates vary depending on the total weight of the parcel and the area of the recipient. The total weight uses the heavier of the actual weight and the volumetric weight.
Volumetric weight (kg) = Length (meters) x Width (meters) x Height (meters) x 280
When dropping off parcels at Yamato Transport Sales Offices or TA-Q-BIN Agencies, discounts are given based on total weight per waybill.
Up to 30 kg
Up to 50 kg
Up to 100 kg
For each subsequent increase of 50kg
Additional charge of 90 JPY
Up to 30 kg
Up to 5O kg
Up to 100 kg
For each subsequent increase of 50kg
Additional charge of 90 JPY
Shipping insurance for YAMATO-BIN is optional
We will use the greatest care when delivering your parcel. If breakage or other damage occurs during shipping at the fault of Yamato, we will compensate you based on the shipping Terms and Conditions. However, depending on the details of the accident, there are cases which are outside the scope of the shipping Terms and Conditions.
Therefore, we recommend enrolling in optional shipping insurance for goods which are fragile or especially valuable. A non-life insurance company will provide compensation to the limit of the insured amount.
Premiums (tax exempt)
General cargo (cargo including machines and fragile items)
10 JPY for every 10,000 JPY of the insured amount (50 JPY minimum)
*Optional insurance premiums can only be paid in cash.
*Additionally, for cash on delivery, optional insurance premiums are to be paid by the sender.
*Insurance may not be able to apply for some parcels. For details, please refer to below Important Information Manual (Japanese Only) or contact our customer service center.
Before visiting the designated Yamato Transport Sales Office, please use the parcel tracking system to confirm that the delivery status is "Waiting for Customer Pickup."
What to bring to Sales Office
Personal ID (driver's license, health insurance certificate, student ID, passport, employee ID, credit card, cash card, etc.) and personal seal
Family member: Personal ID and personal seal of the proxy Friend, etc.: Personal ID (copy acceptable) and seal of the receiver
The day and time which parcels can be picked up differs according to each Sales Office. For more Information, please see the web page of your desired Sales Office.
If no one comes to pick up the parcel one week from delivery, the parcel may be returned to the sender. Customers must pick up all parcels delivered to the Sales Office which are addressed to them.
Waybills are available at nearby Yamato Transport Sales Offices, convenience stores and TA-Q-BIN Agencies (Japanese Only)
When difficult to connect with the toll-free number
in English03-6757-1061 (9:00am to 6:00pm, 365 days a year)
How to Use the Automated Phone Service
except for UPS & International TA-Q-BIN
24 hours a day, 365 days a year
1. Enter waybill number
Please enter the waybill number.
2. Select delivery or pickup
Please select from the following options:
To request redelivery, press 1
To request pickup at a TA-Q-BIN Sales Office, press 3
3. Select the desired delivery date
Enter your desired delivery date.
For same day delivery, press 1
For delivery on a later date, enter the desired date in MMDD format (e.g. enter 0401 for April 1)
4. Select the desired delivery time zone
Enter your desired delivery time zone.
No preference (same day or later date), press 0
Specify delivery time zone
For AM: press 1
For 2:00pm - 4:00pm: press 2
For 4:00pm - 6:00pm: press 3
For 6:00pm - 8:00pm: press 4
For 7:00pm - 9:00pm: press 5
5. Enter your phone number
Enter a telephone number where you can be reached.
6. Request accepted
Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.
UPS & International TA-Q-BIN
9:00am - 6:00pm 365 days a year
You will be connected to the Customer Service Center.
Yamato Transport Sales Offices
Sales Offices handle the pickup and delivery of parcels for their designated areas, and serve as relay points for parcels. They can accept parcel drop offs, issue waybills and act as a delivery pick up location.
Business hours, sending deadlines and services vary depending on each Sales Office. For more information, please find your nearest Sales Office.
Parcels can be sent from delivery lockers installed in apartments. You can make a pickup request and make a payment with the Kuroneko Members website. Parcels will be collected the same day for requests that are made by 4:00pm.
This service allows the pickup of parcels at Yamato Transport Sales Offices throughout Japan.
When a parcel has a Yamato Transport Sales Office is specified as the delivery destination on the waybill, it will be kept there temporarily. Customers can then go to the Sales Office to pick up their parcels.
Reduced Rates for Multiple Parcels
This system can save you money when sending two or more parcels simultaneously to the same destination.
When sending more than one parcel, each additional parcel will receive a 100 JPY discount Please use the Multiple-Parcel Waybill when using this service.
*The reduced rates for multiple parcels is only available for prepaid TA-Q-BIN parcels. (Only for regular TA-Q-BIN. Excludes Golf TA-Q-BIN, Ski TA-Q-Bin, Airport TA-Q-BIN, Round Trip TA-Q-BIN, Cool TA-Q-BIN and suitcases/travel bags that are Size 140 or larger that have been discounted to Size 120 rates.)
Kuroneko Members Discount
Yamato Transport's original e-money platform can save you money when paying for TA-Q-BIN services.
Depending on the amount you charge onto your Kuroneko Members e-money card, you will receive the following discounts on shipping rates.
A discount of 60 JPY per parcel is offered to customers who cooperate in the digitalization of waybill information. This discount applies to customers who issue waybills using the "Neko-Pit" tablet at a Sales Office managed by Yamato Transport or using "Waybill Issuing System C2" to print waybills with their computers at home.
This discount does not apply when customers drop off parcels at TA-Q-BIN Agencies or convenience stores.
Kuroneko Members Drop-Off Discount
A discount of 150 JPY (tax included) per parcel is offered to Kuroneko Members who drop off their parcels to a Sales Office managed by Yamato Transport, which the waybill is issued by using "Neko-Pit" at the Sales Office or printed by using "Waybill Issuing System C2" with their computers at home.
If dropping off parcels at a Sales Office however the above requirements are not fulfilled, the standard drop-off discount of 100 JPY applies.
Examples: Registered as Kuroneko Members but a handwritten waybill is used
A waybill is issued as a guest member