About Airport TA-Q-BIN
When should I send my items if I would like to receive them at the airport?＋
Please send your goods up to 2 days (3 days in some areas) before your departure date.
The "Sending Deadline" varies depending on the sales office. Please contact the nearest sales office or our sales drivers.
Airport TA-Q-BIN is a service to deliver heavy suitcase and bulky baggage to Yamato’s partner counter in the designated airport by the day before your departure. In addition, delivery of the parcel from the airport to the designated place is also accepted at Yamato’s partner counter in each airport.
- *This service is available only at airports in Japan. In some airports, Airport TA-Q-BIN is not available.
Do I have to put a cover on my suitcase?＋
No. You do not have to put a cover.
For customers that require a cover, we have a suitcase cover (charged). Please place an order with us when you apply for delivery.
- *You can pack your traveling bag in a cardboard box.
Are additional fees incurred when using Airport TA-Q-BIN?＋
Yes. In addition to TA-Q-BIN rate, you need to pay the extra charge to use the airport.
Can I receive a round-trip discount?＋
As a round-trip discount, you can receive a 100 JPY discount per parcel for the return trip.
Please take note that you need to pay the rate for the return trip when sending the goods for the outward trip.
Please note that inquiries made after 6:00pm may be responded to after 9:00am the following day.
Inquiries by Phone
The hours of operation differs depending on the type of inquiry.
When difficult to connect with the toll-free number
(9:00am to 6:00pm, 365 days a year)
- All online inquiries will be checked. However, inquiries received after 6:00pm will be responded to from the following day.
- If you are in a hurry, please contact us by phone.
- Please note that depending on the inquiry, we might need time to respond or we might not be able to respond. We appreciate your understanding.
How to Use the Automated Phone Service
|Inquiry||Business hours||Menu number||Procedures|
except for UPS & International TA-Q-BIN
|24 hours a day,
365 days a year
|1. Enter waybill number||Please enter the waybill number.|
|2. Select delivery or pickup||
Please select from the following options:
|3. Select the desired delivery date||
Enter your desired delivery date.
|4. Select the desired delivery time zone||
Enter your desired delivery time zone.
|5. Enter your phone number||Enter a telephone number where you can be reached.|
|6. Request accepted||Your request has been accepted. A Sales Driver will redeliver your parcel at the specified time.|
UPS & International TA-Q-BIN
|9:00am - 6:00pm
365 days a year
|2||You will be connected to the Customer Service Center.|