Solutions for Mail order dealer
Do You Have the Following Issues?
Issue 1: Wish to Expand Sales Further by Responding to Customers Who Desire Rapid Delivery.
Approximately half of customer complaints regarding mail-order products are trouble with shipping. For example, customers complain that shipping is slow or that the product is not delivered on the specified day and time. It is said that there is a flood of orders from web shopping users from evening until late night. However, orders placed from 8 pm until 12 am are processed the following day. This makes it impossible to satisfy customers who want the product immediately or the following day, leading to customer complaints…
I want it and I want it now!—Yamato provides same-day delivery in response to real desires of mail-order shopping users.
Until now, when ordering products through internet shopping, it was normal for several days to pass before delivery. Yamato Group has surpassed the conventional ideas of mail-order shopping to simultaneously realize same-day delivery and reduced costs.
We provide services which satisfy both mail-order users and dealers.
Issue 2: Wish to Increase Customer Satisfaction and Reduce Returns by Using Shipping that Meets the Needs of Customers Receiving the Product.
"I was busy and wasn’t around to receive the parcel". "I wanted delivery changed to a new location on a different date".—Do you have problems with customer circumstances leading to an increased return rate for productions and opportunity loss?
In order to improve the convenience of receipt, Yamato Group offers "Designated receiving TA-Q-BIN service". This service makes it possible to change the receipt time and location to meet the needs of mail-order customers. We also offer a variety of settlement methods including e-money for payment on delivery.
Same-day Delivery for Mail-orders: A Powerful Ally!
Offering the industry’s fastest delivery, with as short as 4 hours from order until delivery (*limited to 15 wards in Tokyo). Even products ordered late at night can be delivered on the same day. We promise increased satisfaction when using mail-order shipping.
Mail Order Dealer Can Focus on Sales Activities.
We offer integrated services which handle product inventory management, delivery and collection of payment. This allows mail order dealers to focus on sales of products.